What the Everspring guarantee covers

The Everspring guarantee applies at every supplier and always resolves five situations: damage in transit, a plant that arrives dead or badly weakened, a lost parcel without proof of delivery, a wrong product and a missing product. The solution is a new product, a reshipment or a refund; a wrong product the supplier may ask back first, at its own cost. No claim is possible for care after delivery, normal seasonal changes, a difference from the photo while the plant matches the description, loose soil or a broken nursery pot on a healthy plant, or cold and heat damage: ordering in frost or heat is at your risk. A supplier cannot weaken the guarantee, only be more generous.