Changelog

Does a reseller request a backorder in a claim? You will see this at the top of the claim conversation, with the "Create Backorder" button. A backorder now also has the label "Backorder" in your orders and on the order itself.

In claim discussions, it no longer says ‘Claim approved’ or ‘Claim rejected’. You see ‘Claim handled’ with the outcome of the claim, such as a refund or reshipment, and the grower’s explanation, if available.

Claims no longer display ‘approved’ or ‘rejected’. You can see whether a claim is open or settled and what it resulted in: a refund, a reshipment, or both.

You now close a claim in one step, without approval or rejection. After a resend or refund, you choose to close immediately. Calls and orders open in a side panel, so you stay where you left off.