Changelog

You can now always send photos directly from your phone or camera in Messages. Everspring first resizes a photo larger than 5 MB or an iPhone photo, instead of rejecting it.

A new claim now always appears under Response Needed in Messages, even if the reseller did not write a message when submitting.

Under Create Backorder, you can now add a free line, for example 1 pot from a set of 3, without reordering the entire product. That text appears on your order, the picking list, and the packing slip.

Are you claiming a bundle or a plant with a pot? Then select which item it concerns and how many pieces. Money back shows the amount for that item. Growers see the claimed items already ready under Make reshipment.

Does a reseller request a backorder in a claim? You will see this at the top of the claim conversation, with the "Create Backorder" button. A backorder now also has the label "Backorder" in your orders and on the order itself.

The claim rules are the same for every grower and are set out in Everspring's terms and conditions. Your own terms and conditions are now an addition: what is more favorable for the reseller or what Everspring does not cover. Under Settings > Terms & Policies, you can see what applies per topic and what you can add yourself.

In claim discussions, it no longer says ‘Claim approved’ or ‘Claim rejected’. You see ‘Claim handled’ with the outcome of the claim, such as a refund or reshipment, and the grower’s explanation, if available.

Claims no longer display ‘approved’ or ‘rejected’. You can see whether a claim is open or settled and what it resulted in: a refund, a reshipment, or both.

You now close a claim in one step, without approval or rejection. After a resend or refund, you choose to close immediately. Calls and orders open in a side panel, so you stay where you left off.