The European dropshipping marketplace for plants and flowers
Everspring
Every change to Everspring for resellers and growers, newest first. Resellers and growers see the same changes on Home in the app.
Translated automatically from Dutch.
Does a reseller request a backorder in a claim? You will see this at the top of the claim conversation, with the "Create Backorder" button. A backorder now also has the label "Backorder" in your orders and on the order itself.
You can no longer select products that the grower has cancelled for a claim, and if the grower cancels while you are filling out the claim, you will see a clear notification. Everspring submits a claim for an order with multiple growers for all growers at once, or for none.
In claim discussions, it no longer says ‘Claim approved’ or ‘Claim rejected’. You see ‘Claim handled’ with the outcome of the claim, such as a refund or reshipment, and the grower’s explanation, if available.
Claims no longer display ‘approved’ or ‘rejected’. You can see whether a claim is open or settled and what it resulted in: a refund, a reshipment, or both.
You now close a claim in one step, without approval or rejection. After a resend or refund, you choose to close immediately. Calls and orders open in a side panel, so you stay where you left off.
After a refund on a claim, you will see the amount excluding VAT, the VAT, and what you are receiving back in the conversation. If the grower closes the claim, you will see what solution you received.