The European dropshipping marketplace for plants and flowers
Everspring
Every change to Everspring for resellers and growers, newest first. Resellers and growers see the same changes on Home in the app.
Translated automatically from Dutch.
You can now always send photos directly from your phone or camera in Messages. Everspring first resizes a photo larger than 5 MB or an iPhone photo, instead of rejecting it.
Are you claiming a bundle or a plant with a pot? Then select which item it concerns and how many pieces. Money back shows the amount for that item. Growers see the claimed items already ready under Make reshipment.
You now handle claims entirely from your own system via the Reseller API: submitting with photos, following and answering the conversation with the grower, and asking questions about an order. You try everything out first with a test key, and for each key, you choose what it is allowed to do. See Settings > API.
New on Home: the Terms and Conditions tab with the rules for ordering, cancelling, claims, and returns. The Everspring guarantee applies to every grower: transport damage, a dead or severely weakened plant, a lost package, an incorrect or missing product. You can see which version applied to every order.
What the Everspring guarantee coversWhen and how to file a claim
You can now submit claims with photos from your own customer service system via the Reseller API. The grower receives such a claim exactly like a claim from Everspring. You can read how this works in the API documentation under Settings > API.
You can no longer select products that the grower has cancelled for a claim, and if the grower cancels while you are filling out the claim, you will see a clear notification. Everspring submits a claim for an order with multiple growers for all growers at once, or for none.
In claim discussions, it no longer says ‘Claim approved’ or ‘Claim rejected’. You see ‘Claim handled’ with the outcome of the claim, such as a refund or reshipment, and the grower’s explanation, if available.
Claims no longer display ‘approved’ or ‘rejected’. You can see whether a claim is open or settled and what it resulted in: a refund, a reshipment, or both.
After a refund on a claim, you will see the amount excluding VAT, the VAT, and what you are receiving back in the conversation. If the grower closes the claim, you will see what solution you received.