The European dropshipping marketplace for plants and flowers
Everspring
Every change to Everspring for resellers and growers, newest first. Resellers and growers see the same changes on Home in the app.
Translated automatically from Dutch.
Under Create Backorder, you can now add a free line, for example 1 pot from a set of 3, without reordering the entire product. That text appears on your order, the picking list, and the packing slip.
Are you claiming a bundle or a plant with a pot? Then select which item it concerns and how many pieces. Money back shows the amount for that item. Growers see the claimed items already ready under Make reshipment.
You now handle claims entirely from your own system via the Reseller API: submitting with photos, following and answering the conversation with the grower, and asking questions about an order. You try everything out first with a test key, and for each key, you choose what it is allowed to do. See Settings > API.
New on Home: the Terms and Conditions tab with the rules for ordering, cancelling, claims, and returns. The Everspring guarantee applies to every grower: transport damage, a dead or severely weakened plant, a lost package, an incorrect or missing product. You can see which version applied to every order.
What the Everspring guarantee coversWhen and how to file a claim
The claim rules are the same for every grower and are set out in Everspring's terms and conditions. Your own terms and conditions are now an addition: what is more favorable for the reseller or what Everspring does not cover. Under Settings > Terms & Policies, you can see what applies per topic and what you can add yourself.
You can now submit claims with photos from your own customer service system via the Reseller API. The grower receives such a claim exactly like a claim from Everspring. You can read how this works in the API documentation under Settings > API.