Business verification for your eWallet
Topping up, paying orders and a refund after a claim need no verification. Withdrawing to your bank account does: the payment provider verifies your business, and the eWallet page shows Verification required until it is complete. The open steps are on the Verification tab, each as Action required or In review: link your bank account and verify the IBAN, verify the representative with iDIN, itsme or a passport, confirm your phone with a code, upload a Chamber of Commerce extract of at most 3 months old, and describe the organisation and its owners. Bank, extract and contact checks usually finish within 24 hours on business days; an owner check can take up to 72 hours. Then Withdraw opens.
Changes
- Added to the knowledge base.
More about eWallet and invoices
Explanation
eWallet
The eWallet is your Everspring balance for paying orders.
Rule
Topping up and withdrawing
You top up your eWallet on the eWallet page with Top up: with iDEAL | Wero or Bancontact the balance updates as soon as your bank confirms, and the payment link stays valid for 30 minutes.
Fix
A payment is not on your balance
A top-up that is not on your balance appears under Incomplete top-ups on the eWallet page, with its state: waiting for payment, waiting for the transfer, pending, expired or failed.
Fix
An order could not be paid from your eWallet
When your balance is too low, the order is not charged and not sent to the supplier; its timeline shows Insufficient eWallet balance and the order waits under Awaiting payment.