Shopify error codes
A Shopify order Everspring cannot process shows a code that starts with ESC-FUL (an order or product problem) or ESC-CON (a connection problem), in Shopify beside the order and in Everspring. The code tells you what to fix: a product that is not linked (ESC-FUL-101), no longer available (102) or out of stock (103), a product that cannot ship to that country (104), a missing or incomplete delivery address (201 to 206), or a lost connection (ESC-CON-001). Fix the cause, then request fulfillment again; a code that says the order was already shipped needs no retry. Paste any code into Ask Everspring and it explains that code.
Changes
- Added to the knowledge base.
More about Webshop connections
Explanation
Everspring API
With the Everspring API you connect your own shop or system to Everspring.
Rule
Language of products in Shopify
When you add a product to your import list, Everspring sends it to your connected Shopify shop with the title and description in the language your Everspring portal is set to at that moment: English, Dutch or German; when the product has no text in that language, English, then Dutch.
Rule
Shopify connection
With the Shopify connection, Everspring puts the products from your import list into your Shopify shop and keeps their purchase price and availability up to date; the variant SKU is the Everspring product code and Everspring manages it.
Fix
Product not linked or not in Shopify
On your import list, Not in Shopify means the product is on your list but not yet in your shop: link it to an existing Shopify product or put it in your shop from the list.