Shopify shows sold out while there is stock
Everspring does not copy the real stock number to Shopify: a product you can buy gets a fixed stock of 999, a product you cannot buy gets 0, always at the location Everspring Fulfillment that the connection created. Shopify shows sold out when the product is not buyable at Everspring (inactive, out of stock, or off your import list), or when the variant's stock is kept at another location or its inventory tracking was changed. Everspring repairs the SKU, the inventory tracking and the location at the next sync, and refreshes availability at least every 15 minutes. Check the product on your import list first.
Changes
- Added to the knowledge base.
More about Webshop connections
Explanation
Everspring API
With the Everspring API you connect your own shop or system to Everspring.
Rule
Language of products in Shopify
When you add a product to your import list, Everspring sends it to your connected Shopify shop with the title and description in the language your Everspring portal is set to at that moment: English, Dutch or German; when the product has no text in that language, English, then Dutch.
Rule
Shopify connection
With the Shopify connection, Everspring puts the products from your import list into your Shopify shop and keeps their purchase price and availability up to date; the variant SKU is the Everspring product code and Everspring manages it.
Fix
Shopify error codes
A Shopify order Everspring cannot process shows a code that starts with ESC-FUL (an order or product problem) or ESC-CON (a connection problem), in Shopify beside the order and in Everspring.
Fix
Product Unlinked or Not in Shopify
On your import list, Not in Shopify means the product is on your list but not yet in your shop: link it to an existing Shopify product or put it in your shop from the list.
Rule
What you may edit on a Shopify product
Everspring links an Everspring product to one Shopify variant with a hidden marker on that variant.
Rule
WooCommerce connection
The plugin Everspring for WooCommerce connects your shop with an API key: under Settings > Webshop connections > WooCommerce you create the key, paste it in WooCommerce > Everspring and start the first sync.
Explanation
Product feeds for your other tools
Under Assortment > Datafeeds you download the products of your import list as files for your other tools.