Import list products no longer available
The view Unavailable on your import list collects the products you may no longer buy: the supplier set them inactive, or the product is limited to connected resellers and your connection ended. They show the status Deleted, their prices are hidden and they count as not buyable and out of stock. A product the supplier archived or deleted disappears from the list altogether. Your connected shop keeps the product, but Shopify receives stock 0 for it, so your customer cannot order it; an order that still comes in is refused with ESC-FUL-102. Remove it from your import list with Remove, or replace it with a product you can buy.
Changes
- Added to the knowledge base.
More about Products
Explanation
Import list
Your import list holds the products you chose to sell in your own shop.
Explanation
Bundle
A bundle is a fixed set of different products from one supplier, sold as one product.
Explanation
Supplier connection
Some suppliers give Direct Access to their products.
Explanation
Discover
Discover is where you find and buy products inside the portal: For you, Products, Suppliers and Product Radar, with product pages, supplier pages, the cart and checkout.
Explanation
Product Radar
Product Radar scans the products on your import list every night and shows what your suppliers changed, such as the purchase price, pot size, height, status, photo or description.
Explanation
Who does what: you, the supplier and Everspring
You sell to your own customer under your own name: you set the selling price, you are your customer's contact for questions and returns, and the packing slip shows your details, and the label your name when the supplier offers it.
Explanation
Stock and availability
A product is in stock when the supplier's available stock is above 0: the supplier's own stock minus the reserve it keeps, or 999 when the supplier keeps selling without a stock count; stock can also come from the supplier's external stock source.
Explanation
Add-on products
An add-on is a small product a supplier sends along with a plant, such as plant food or a care product; it carries the badge Add-on on its product page.