Cancelling an order
You ask the supplier to cancel with Request cancellation on the order, per supplier; the supplier accepts or declines in the conversation, and some accept automatically. A request is possible until the supplier starts the order or creates a shipment, within 30 days of the order, not for express orders and not after a declined request for that order. Until the supplier answers, Withdraw request takes it back. After an accepted cancellation the full amount for that supplier returns to your eWallet with a credit note; an order paid with iDEAL goes back to that payment method. An order waiting under Correction needed you cancel yourself with Cancel order.
Changes
- Added to the knowledge base.
More about Orders
Explanation
TradeDirect
TradeDirect means you trade directly with a supplier, under an arrangement between you and that supplier.
Explanation
Greeting card
On some products you can add a greeting card with your own message, under Make it a gift on the product page.
Explanation
Requires correction
Requires correction means an order could not be prepared for shipping.
Explanation
How an order runs from webshop to delivery
An order comes into Everspring from your connected shop, from Discover, from the API or from a CSV import, and is paid from your eWallet when it is admitted, or directly at checkout in Discover; only then does Everspring send it to the supplier.
Rule
Changing the delivery address of an order
With Edit customer details on an order you change the name, company, email, phone, street, house number, postcode, city and region; the country stays fixed because the price depends on it.