Changelog

All changes to Everspring are now also publicly available on the website, on the Changelog page. You can now read the Terms of Service, the Privacy Policy, and the Data Processing Agreement there as a regular page instead of as a PDF.

If you have just started, Everspring will send you a short reminder if you get stuck on a step of Getting Started, at most one per week. You can see how far you are and what your next step is. Prefer no reminders? Unsubscribe from Starter Tips at the bottom of the email.

If you call Everspring, our telephone assistant answers, even in the evenings and on weekends. You can find a code under Help with Call Everspring. State that code so the telephone assistant knows it is you and can immediately schedule a quarterly call for you.

If the telephone assistant cannot answer your question themselves, they will schedule a callback at a time that suits you. You will receive the appointment by email, and we will call you at that time.

Everspring is now available in 11 languages: in addition to Dutch, English, German, and French, also in Italian, Spanish, Polish, Swedish, Danish, Czech, and Portuguese. Choose your language in your Preferences, under Language.

Everspring is now also available in Portuguese. Select Português in your Preferences, under Language. Then you will see all screens and emails from Everspring in Portuguese.

Everspring is now also available in Czech. Select Čeština in your Preferences, under Language. Then you will see all screens and emails from Everspring in Czech.

Everspring is now also available in Danish. Select Dansk in your Preferences, under Language. Then you will see all screens and emails from Everspring in Danish.

Everspring is now also available in Swedish. Select Svenska in your Preferences, under Language. Then you will see all screens and emails from Everspring in Swedish.

Everspring is now also available in Polish. Select Polski in your Preferences, under Language. Then you will see all screens and emails from Everspring in Polish.

Everspring is now also available in Spanish. Select Español in your Preferences, under Language. Then you will see all screens and emails from Everspring in Spanish.

Everspring is now also available in Italian. Select Italiano in your Preferences, under Language. Then you will see all screens and emails from Everspring in Italian.

Everspring is now also available in French. Select Français in your Preferences, under Language. Then you will see all screens and emails from Everspring in French.

Can't resolve the issue with the Everspring Agent? Then the Everspring Agent will prepare a ticket with you for a question, problem, request, or improvement. Everspring will respond within 5 business days in the same conversation and via email, and you can view all your tickets under All tickets.

Send a ticket to Everspring

Are you missing something in Everspring or is something going wrong? Report it to the Everspring Agent, including screenshots. Only your company and Everspring will see your reports on the new Reports page.

Send a ticket to Everspring

After logging in, you will see major new Everspring features in a window, with an image and a brief explanation. Would you like to see the window again? Click the bell icon in the top right and select Everspring updates.

The Knowledge Base has 4 new explanation pages: business verification for your eWallet, the WooCommerce integration, product feeds, and the weekly Q&A. An explanation page now displays "View the lesson" if an Academy lesson shows the topic, and below a lesson it says "From the Knowledge Base" with the corresponding explanation.

Additional verification requiredWooCommerce connectionProduct feeds for your other toolsThe weekly Q&A sessions

The Knowledge Base has 17 new explanation pages about orders, shipping, prices, and products: from order to delivery, changing address, cancellation, shipping costs and delivery times, track & trace, surcharge areas, tiered pricing, stock, and what your customer receives.

How an order runs from webshop to deliveryWhere shipping costs and delivery times come fromWhat your purchase price consists ofStock and availability

The Knowledge Base has 10 new explanation pages: your subscription and cancellation, the Shopify integration and its error codes, what the warranty covers, how and when to submit a claim and who decides on it, topping up, and withdrawing. Ask Everspring now only answers from the Knowledge Base.

SubscriptionShopify connectionWhat the Everspring guarantee coversTopping up and withdrawing

Every explanation from the Knowledge Base now also has a public page on the website, in eleven languages. Copying the link on an explanation provides that public link, so you can forward it to anyone, even those who do not have an account.

New under Help: the Knowledge Base as a page. All explanations about Everspring are grouped by topic, with search options, the verification date, and changes. Each explanation has its own link that you can forward.

If you paste a YouTube link into a post on Home, the video appears next to your photos and plays with one click. Links in a post are clickable, and long text collapses behind "Show more".

New in Beta: the Academy under Help. Short videos show you how to use Everspring, with an article to read along with every lesson. We are constantly improving the lessons; please provide feedback on each lesson.

Help now opens Ask Everspring. On the left are your conversations, the Knowledge Base by topic, the Academy, the Changelog, your quarterly meeting, and the Q&A. A new conversation immediately shows what requires your attention, such as orders with "Correction needed."

There is now a changelog on Home: short lines about every improvement in Everspring, on the day it goes live.